We want you to feel good about every Old Krok order. This page explains how returns, exchanges, and refunds work — please read it before sending anything back so we can help as quickly as possible.
Online orders can be returned within 30 days of delivery for an exchange or refund. To qualify, items must be:
To start a return, contact Old Krok with your order number and let us know what you'd like to return — we'll provide instructions and help arrange a courier collection, or point you to the nearest PUDO locker or drop-off point, since Old Krok operates exclusively online with no physical retail store.
Once we've received your return, our team inspects the item before your exchange or refund is processed. Items that don't meet the requirements above may be sent back to you rather than refunded.
Return courier charges may apply, unless the item is defective, damaged, or incorrect.
Exchanges follow the same 30-day window and condition requirements as returns above — unworn, unused, unwashed, tags attached, original packaging, with proof of purchase.
To request a different size or colour, contact Old Krok with your order number and let us know what you'd like instead. We'll confirm availability and provide instructions for sending your item back.
OLD KROK TO CONFIRM: what happens if the size or colour you request is out of stock (e.g. automatic refund vs. waitlist)
A refund becomes applicable once your returned item has been received and inspected by our team, and meets the return requirements above.
OLD KROK TO CONFIRM: whether any product categories are excluded from returns (e.g. final sale or limited-edition items)
Every order is checked and securely packaged before dispatch, but if something's wrong when it arrives:
Please include your order number, a description of the problem, and clear photographs of the item (and packaging, where relevant) — this helps us resolve it quickly. Once verified, we'll arrange collection where needed and get the correct item to you at no extra cost.
To request a return or exchange, please contact Old Krok and follow the return instructions provided. In general:
Your order number looks like OK202600001 — you'll find it on your order confirmation and in your Old Krok account.
All measurements in cm. Placeholder values — to be confirmed against final garment specs before launch.
| Size | Chest | Length | Shoulder | Sleeve |
|---|---|---|---|---|
| S | — | — | — | — |
| M | — | — | — | — |
| L | — | — | — | — |
| XL | — | — | — | — |
| XXL | — | — | — | — |
Not sure about your size? Contact us and we'll help you choose.
Order
This marks the order Shipped and emails the customer their tracking details (if email is configured — see EMAILJS SETUP in js/main.js).