Home New Arrivals Collections Men Women Sale About Us Contact
Shipping & Returns

Delivery Information

We partner with trusted couriers to get your order to you safely, securely, and as quickly as possible — nationwide, anywhere in South Africa.

Delivery Partners

Who Delivers Your Order

We currently deliver nationwide within South Africa using:

  • PUDO by The Courier Guy
  • Aramex South Africa

The courier used for your order will depend on your delivery location and the most suitable service available.

Delivery Fees

What It Costs

  • FREE standard delivery on all orders over R900, anywhere in South Africa.
  • Orders below R900 incur a delivery fee, calculated and shown at checkout.
Timeframes

When To Expect It

METRO

Major Cities

3–7 working days

OUTLYING

Remote Areas

7–10 working days

PEAK

Peak Periods

Black Friday, Cyber Monday & festive season: up to 10–15 working days

Weekends and public holidays are not working days. Dispatch happens once payment is received and the order is processed — delivery times are estimates and may occasionally shift due to courier delays, weather, stock availability, or other unforeseen circumstances. If we expect a significant delay, we'll do our best to let you know using the contact details on your order.

Tracking

Order Tracking

Once your order is dispatched, you'll receive a shipping confirmation email with your waybill (tracking) number — use it to track your parcel directly with the courier until it arrives.

Delivery Address

Getting It Right

Please make sure your delivery address, contact number, and email are accurate when ordering. Old Krok can't be held responsible for delays or failed deliveries caused by incorrect or incomplete information supplied by the customer.

Returns & Exchanges

Changed Your Mind?

Returns and exchanges are accepted within 30 days of delivery, subject to a few conditions.

View Full Returns & Exchanges Policy
If Something's Wrong

Damaged Or Incorrect Orders

If your order arrives damaged, incorrect, or missing something, please don't wear, wash, or use the item — get in touch and we'll sort it out.

See What To Do
Need Assistance?

We're Here To Help

Questions about your order, delivery, tracking, returns, or exchanges — reach out any time.

hello@oldkrok.co.za  ·  www.oldkrok.co.za

Chat On WhatsApp